The Philosophy of Merchant Patrol Security Services

The MPSS Philosophy

We believe that a successful Security Service

Builds close working relationships with its clients to effect productive communication and trust. Healthy dialogue leads to product strategy and decision-making.

It is accessible and dependable. Clients must have confidence that they can speak to a company representative at any hour and trust that their concerns or requests will be promptly handled.

Understands that the client is its #1 asset. Customer satisfaction is, first and foremost, the top priority. Clients are not statistics.

Employs the latest technologies that inspire confidence in service—E.g. GPS systems to monitor employees, online reporting, electronic field messaging systems, and functional radio systems.

Deploys an active and ongoing training and safety program for its employees.

Provides close supervision and evaluation of employee work and performance, ensuring that the client’s directives and requirements are responsibly executed and met.

It embodies professionalism and trust in its image by ensuring that security officers are officially uniformed and that company vehicle are obvious and inspire confidence in appearance.